Imagine you?re walking down the hall and your boss is coming toward you. As you get a few feet apart, the boss says, ?Could you come into the office for a few minutes? I?ve got some feedback for you.? First, what?s your knee-jerk reaction? Are you eagerly looking forward to this conversation, or is your first thought, ?I wonder what?s gone wrong that would trigger this?? You proceed to your bosses? office and he tells you about a conversation with a customer who said extremely positive t...
Imagine you?re walking down the hall and your boss is coming toward you. As you get a few feet apart, the boss says, ?Could you come into the office for a few minutes? I?ve got some feedback for you.? First, what?s your knee-jerk reaction? Are you eagerly looking forward to this conversation, or is your first thought, ?I wonder what?s gone wrong that would trigger this?? You proceed to your bosses? office and he tells you about a conversation with a customer who said extremely positive t...
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